Terms of Use

These Terms of Use (“Terms”) govern use of the websites, applications, tenant portals, public listings, and related services made available by Ownexa LLC (“Ownexa,” “we,” “us,” or “our”) (collectively, the “Services”). By using the Services or clicking to accept these Terms, you agree to them and our Privacy Policy.

If you use the Services for a company, property owner, manager, or other entity, you represent you have authority to bind it; “you” includes it. Some features have additional terms, including an order form, payment-provider agreement, screening-provider agreement, e-sign disclosure, or lease. If they conflict with these Terms, the feature-specific terms control for that feature.

Ownexa provides software tools for property operations, including property/unit records, listings, applicant workflow, tenant placement, tenant portals, lease preparation/administration, document storage and extraction, payments support, accounting integrations, maintenance, reporting, and CPA-ready workpapers. Features vary by plan, location, integration, property type, and configuration. We may change, suspend, or discontinue a feature as permitted by law.

Ownexa is not a landlord, property manager, real-estate broker, attorney, law firm, tax adviser, certified public accountant, bank, payment network, escrow holder, consumer reporting agency, or credit-repair organization. Ownexa does not own, list, lease, inspect, manage, or guarantee a property unless a separate signed agreement expressly says so.

You must provide accurate, current information; protect your credentials; use the Services only for authorized purposes; and promptly report suspected unauthorized access to Security. You are responsible for activity through your account and for ensuring invited users follow these Terms.

You may not:

• use the Services unlawfully; violate housing, consumer-reporting, privacy, sanctions, anti-money-laundering, or anti-discrimination laws; or infringe another person’s rights;
• access another user’s information without authorization, bypass security, scrape, probe for vulnerabilities, introduce malicious code, or interfere with operation;
• submit false, misleading, discriminatory, defamatory, infringing, or unlawful listing, applicant, property, payment, or document content;
• use screening, applicant, tenant, or payment information for marketing, employment, insurance, credit, or another purpose not authorized by law and the provider agreement;
• reverse engineer, decompile, copy, rent, lease, sell, sublicense, or create a competing service from the Services except as law forbids a restriction; or
• use automated means to access the Services except through an authorized API.

We may suspend or terminate access, remove content, or take other reasonable action when we believe these Terms, law, security, or others’ rights are at risk.

Ownexa may help create, populate, extract data from, route, store, renew, or electronically sign lease-related documents. These are tools and records, not legal advice. Local law can require state-, city-, building-, or fact-specific terms and disclosures. The Property Organization and lease parties are solely responsible for selecting a lawful form, verifying all fields/disclosures, obtaining appropriate advice, giving notices, ensuring signer authority/capacity, and determining whether/when a lease is binding. Do not rely on a generated document instead of a qualified attorney’s review.

Where electronic records/signatures are offered, we will provide any separate disclosure and affirmative-consent process required by law. You may not be required to use electronic records where law gives another option. The separate disclosure will explain paper-copy access, contact-information updates, consent withdrawal, and hardware/software requirements. A document appearing in Ownexa is not necessarily complete or effective; review the signing status and applicable agreement.

Some features use automated extraction, classification, summaries, scoring, or recommendations. They can be incomplete, inaccurate, or unsuitable. You must review and approve material output before use. Do not use automated output as the sole basis for a housing, screening, payment, legal, tax, accounting, or other high-impact decision.

Tax features generate planning estimates, workpapers, and CPA-ready packages for review with your CPA. They do not provide tax advice, prepare/file a return, or guarantee an outcome.

Payment, bank-linking, accounting, e-signature, mapping, storage, and other integrations are independent third-party services. Their terms and notices govern use. We may transmit instructions, identifiers, and needed information to enable a chosen integration, but Ownexa does not hold customer funds, guarantee payment settlement, or control a provider’s service.

Current workflows may facilitate inbound tenant rent/security-deposit collections through Stripe ACH and outgoing vendor, owner, or HOA payments through Sila or another configured provider. Processing times, returns, reversals, fees, holds, eligibility, and disputes are governed by the provider and law. Keep payment information accurate, authorize transactions before submitting, maintain sufficient funds, and review records. A pending payment is not settled. Property Organizations remain responsible for lease, trust-account, accounting, tax, and money-transmission obligations.

Paid features, trials, billing, renewals, cancellations, refunds, and limits are governed by the applicable order form, checkout, or subscription terms. You authorize us and our billing provider to charge disclosed fees and taxes. Except where law or a separate written agreement requires otherwise, fees are non-refundable. A Property Organization is responsible for taxes/fees arising from its property business. An applicant is responsible only for charges presented to and accepted by that applicant in an authorized workflow.

You retain rights in content and data you submit. You grant Ownexa a non-exclusive, worldwide, royalty-free right to host, copy, transmit, display, process, and modify it only as needed to provide, secure, maintain, and improve the Services, comply with law, and exercise our rights under these Terms. You represent you have all needed rights, permissions, notices, and consents.

You are responsible for backing up content you need and exporting it before closure, subject to plan limits and law. Data handling is further described in the Privacy Policy.

Ownexa and its licensors own the Services, software, design, documentation, and materials, excluding your content. Subject to these Terms, we grant a limited, personal or internal-business, non-transferable, revocable, non-exclusive right to use the Services during the applicable access period. If you provide feedback, you grant us the right to use it without restriction or compensation, without publicly identifying you without permission.

The Services may link to or interoperate with third-party services. We do not control or take responsibility for third-party content, availability, security, privacy, decisions, reports, or transactions. Review their terms and notices. Their names/marks belong to their owners and do not imply partnership or endorsement unless we expressly say so.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Ownexa disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that a listing is accurate/available or that an applicant, tenant, Property Organization, vendor, payment, screening report, document, or integration is reliable, lawful, complete, or suitable.

Nothing excludes a warranty, right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, Ownexa and its affiliates, licensors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business interruption, arising from the Services or these Terms, even if advised of the possibility.

To the maximum extent permitted by law, Ownexa’s total liability arising from the Services or these Terms will not exceed the greater of (a) amounts you paid Ownexa for the Services giving rise to the claim in the 12 months before the event or (b) US $100. Some jurisdictions do not allow some limits; they apply only where permitted.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Ownexa and its affiliates, officers, directors, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your content, properties, listings, rental/screening decisions, lease/payment activity, breach, or violation of law/another person’s rights. This does not apply to the extent a claim results from Ownexa’s gross negligence, willful misconduct, or legal violation.

You may stop using the Services at any time. We may suspend or terminate access as permitted by the applicable agreement or when reasonably needed to protect the Services, users, third parties, or legal compliance. On termination, use rights end, but payment, ownership, disclaimers, limitation, indemnity, and dispute provisions survive. Closure does not automatically delete information we must retain under law, contract, or the Privacy Policy.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. The exclusive venue for permitted court actions is the state and federal courts located in Delaware; each party consents to that venue and jurisdiction. Either party may seek equitable relief to protect intellectual property or confidential information.

We may update these Terms. We will post the revision, update the effective date, and provide notice or request consent when required. Continued use after effectiveness means acceptance where law allows.

These Terms and applicable feature terms are the entire agreement on the Services and supersede prior understandings. You may not assign them without consent; we may assign them with a merger, acquisition, or asset sale. If a provision is unenforceable, it will be enforced to the maximum extent and the rest remains effective. Failure to enforce is not waiver. There are no third-party beneficiaries unless an agreement says otherwise.

Contact Ownexa LLC at Support, Legal, or through the contact options on ownexa.com.